Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery times vary by location but generally take 3-7 business days within Pakistan.

Do you offer nationwide delivery?
Yes! We deliver across Pakistan. International shipping options will be available soon.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email at supportatsmfragance@gmail.com.

Products

Are your fragrances original?
Absolutely. All SM Fragrance products are 100% authentic and crafted with premium quality ingredients.

How long do the fragrances last?
Our Eau de Parfum (EDP) formulations are designed for long-lasting wear, typically 6-10 hours depending on skin type and application.

What size bottles are available?
Most of our fragrances come in 50ML EDP bottles. The SM Beauty Cream is available in 30g and 50g sizes.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products in their original packaging. Please contact us to initiate a return.

How do I request a refund?
Email us at supportatsmfragance@gmail.com with your order details and we'll get it sorted quickly.

Contact

How can I reach SM Fragrance?
You can email us at supportatsmfragance@gmail.com and we'll respond within 24 hours.